open records - (im)proper addressee, (im)proper procedures not decisive
Pennsylvania Gaming Control Board v. Office of Open Records - Cmwlth. Court - June 11, 2012 (4-3)
A written request for records sent to the wrong person in an agency must be forwarded to the agency's open-records officer.
If a written request does not comply with an agency’s policy for such requests, the open-records officer in the agency must so notify the requester of this fact so that the requester can resubmit the request.